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Frequently Asked Questions (FAQs)

This section is a ready reckoner that gives brief answers to some often asked questions. For more detailed information, please visit the respective pages.

About us

What is greenkins about?

Greenkins is an online store that sells products for children but with a difference – we sell products that are safe, sustainable and eco friendly while also being imaginative and fun.

What’s with the name?

Hopefully, it conveys our values of promoting sustainable products that have been ethically produced for children. We also think it has a nice, warm ring to it!

How do we know that the products really are what they claim to be?

We take pride in the impeccable credentials of all the brands and products featured on greenkins. Many of our brands are respected globally and occupy leadership positions in their respective categories. There is a section called “about the brand” given along with each product description where you can find information about that brand. If you would like to know more about any of the brands, please contact us at care@greenkins.com.

For more information about us, please click here.

Good to know

What do all these terms, organic, eco friendly and sustainable really mean?

This is an important question and we are glad you asked!

Organic refers to farming methods involving production without the use of chemical fertilizers, pesticides or other artificial chemicals.

Organic cotton is grown without the use of toxic chemicals and pesticides throughout the farming and production process, employing biological pest control methods and use of natural fertilizers to significantly reduce the crop's environmental impact.

Eco friendly or environment friendly or green generally refer to products, services, practices and lifestyle choices that cause minimal or no damage to the environment.

Sustainable (whose literal meaning is to be able to maintain at a certain rate or level), in the context of production or sourcing, refers to products that have been produced without disturbing the ecological balance or depleting the natural resources.

Why should I choose organic cotton?

Conventional cotton farming uses pesticides, fungicides, synthetic fertilisers and other toxic chemicals which degrade the soil and contaminate the groundwater, air, water and the entire eco system. Bleaches and toxic dyes are used to process and colour the cotton. These can have health consequences ranging from asthma to cancer.

Organic farming uses natural fertilizers and no toxins or synthetic fertilizers are used. Organic cotton is produced using low impact dyes that do not contain harsh chemicals, heavy metals or toxins, and is allergy free. Babies, in particular, are more vulnerable to toxic agents that come in contact with their skin and respiratory system and so, organic cotton is gentler on their sensitive skin.

Further, certified organic cotton clothing and other products are made in factories that use fair trade practices, do not use child labour and give fair wages to their workers who work in a safe environment, and not in sweatshops.

So, choose organic cotton because it is better for the earth, our people, our health and our future generations.

Please visit our “Good to know” pages for more detail on this.

Making a Difference

What is “Making a Difference”?

Making a Difference programme is our way of, well, making a difference, with your support. When you buy a product from the special m.a.d. range, Greenkins will donate Rs. 100 to a cause of your choice.

What causes do you support?

We have partnered with NGOs that are working in the areas of children’s education, safety of girl child and tree plantation. You may choose to support any of these causes.

Do I have to buy from the m.a.d. ranges to make a donation through this programme?

No, if you don’t want to buy anything from our m.a.d. ranges but would still like to make a contribution, you can simply choose the donation amount and the cause that you would like to support at the time of checkout. We will send the donation directly to your chosen NGO.

How do I know where my donation is going?

Greenkins has partnered with Samhita Social Ventures for its “Making a Difference” initiative. Samhita, supported by the Nadathur trust, is a leading CRS advisory and implementation partner to companies across India. All donations are routed via Samhita to the respective NGOs. You will also get impact reports giving details of the difference your donation has made.

To know more about our making our difference programme and programme partners, please click here

Account

Do I have to open an account?

No, you don’t. You can order without registering with us.

But if you do open your account, you would be able to get regular updates and offers from greenkins and would also be able check out faster each time you shop.

How can I change my account details?

You can log into your account, go to settings and change the details.

Shipping

When can I expect to receive my shipment?

We usually ship the order within 2 business days of receiving it. You can expect your order to reach you within 7-10 days, usually earlier, of placing the order online.

What are the shipping charges?

We offer free shipping on all orders above Rs 1500. On orders up to Rs 1500, we charge Rs 100 towards shipping.

Do you ship outside India?

We do not ship outside India as yet. But if you are outside India and would like to order from us, please get in touch via email at hello@greenkins.com and we will work it out with you.

For more information on shipping, please click here

Returns

Can I return or exchange merchandise that I have bought?

We want you to be happy with your purchase. And we are quite sure you will be! But just in case you are not and would like to return or exchange the goods, we have an easy and transparent return policy.

We are happy to accept returns within 30 days of delivering your order to you. Please do make sure that the goods are unused, unwashed/ unlaundered and in resalable condition with original packaging, tags and labelling intact accompanied by the original invoice. We would be unable to replace or refund used or damaged goods.

Please do read through our Returns Policy carefully here for more information.

Payments

How can I make the payment?

You can make payment on our website through any of the following–

  • Visa and MasterCard credit cards
  • Debit cards of most banks
  • Net banking of Axis Bank, Citi Bank, HDFC Bank and J&K Bank

Cash on Delivery- You can pay for the goods by cash at the time of delivery. We provide this service free of any charge to you. We trust that you will use this service in good faith and make the payment in full when the goods arrive at your doorstep.

Is it safe to use my credit card?

We have tied up with EBS, which is a premier payment gateway services provider in India, to provide a secure payment environment that you can trust.

We do not keep, collect or record any confidential information relating to your credit card. This information goes directly to the third party payment gateway provider.

So, yes, it is absolutely safe to use your credit card on this website.

Gifting

Do you offer gift wrapping?

No, at this time, we do not offer gift wrapping. We plan to start this soon, so watch this space!

But many of our products come in attractive gift boxes. Please browse through our Gifts section.

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